Privacy Policy

Effective Date: July 16, 2026

Privacy Policy

S.H. Growth Marketing LLC, doing business as The Restaurant Growth Lab (“The Restaurant Growth Lab,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, download our resources, submit a form, purchase a product or service, book a Restaurant Growth Audit, subscribe to communications, or otherwise interact with us.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

- Name

- Email address

- Phone number

- Restaurant or company name

- Restaurant location

- Website and social-media links

- Information about your restaurant, marketing, sales, labor, operations, and technology

- Files, reports, screenshots, or documents you upload

- Questions, messages, and customer-support requests

- Appointment and consultation information

- Email and SMS communication preferences

Payment Information

Payments may be processed through third-party payment processors such as Stripe or payment tools integrated with HighLevel.

We do not directly store complete credit-card numbers. Payment processors may collect and process your payment information according to their own privacy policies and security practices.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information such as:

- Internet Protocol address

- Browser and device information

- Operating system

- Pages visited

- Referring website

- Date and time of visits

- Links and buttons clicked

- Approximate geographic location

-Cookie and analytics information

2. How We Use Information

We may use information to:

- Deliver the 30-Day Restaurant Growth Starter Kit

- Process purchases and payments

- Schedule and provide Restaurant Growth Audits or consultations

- Review information submitted before an audit

- Send appointment confirmations and reminders

- Respond to questions and support requests

- Provide digital products, educational materials, or member resources

- Send restaurant-growth emails when you have subscribed

- Send SMS messages when you have provided consent

- Improve our website, products, content, and services

- Measure website and marketing performance

- Prevent fraud, misuse, and security incidents

- Comply with legal and regulatory obligations

- Enforce our terms and policies

3. Email Communications

When you request the Starter Kit or subscribe to our emails, we may send you:

- The requested resource

- Educational restaurant-growth content

- New video or article announcements

- Information about Restaurant Growth Audits

- Updates about our products and services

- You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

- Transactional messages related to purchases, appointments, account access, or customer support may still be sent when necessary.

4. SMS Communications

When you provide your phone number and separately consent to SMS communications, we may send messages concerning:

- Restaurant Growth Audits

- Consultations

- Scheduling

- Appointment reminders

- Preparation forms

- Customer-service follow-ups

- Resources or updates you requested

- Message frequency varies. Message and data rates may apply.

- Reply STOP to unsubscribe or HELP for help.

- Consent to receive marketing SMS messages is not a condition of purchasing a product or service.

- Mobile opt-in information and SMS consent will not be sold or shared with third parties for their own marketing purposes. We may provide information to service providers that help us deliver and manage our messages.

5. Cookies and Analytics

We may use cookies, pixels, and similar technologies to:

- Keep the website functioning

- Understand how visitors use the website

- Measure traffic and conversions

- Remember preferences

- Improve marketing campaigns

- Provide relevant advertising

- These technologies may be operated by service providers such as Google, Meta, HighLevel, or similar platforms.

You may control certain cookies through your browser settings. Disabling cookies may affect some website functions.

6. How We Share Information

We may share information with trusted service providers that help us operate our business, including providers of:

- Website hosting

- Customer-relationship management

- Form and survey processing

- Payment processing

- Email delivery

- SMS delivery

- Appointment scheduling

- Analytics and advertising

- Cloud storage

- Technical and customer support

- These providers may process information only as needed to perform services for us, subject to their agreements and policies.

We may also disclose information:

When required by law, court order, or legal process

To protect our rights, users, business, or property

To investigate suspected fraud or misuse

In connection with a merger, acquisition, financing, or sale of business assets

We do not knowingly sell personal information for monetary consideration.

7. Uploaded Reports and Restaurant Information

Information submitted for a Restaurant Growth Audit may contain confidential business information.

Please do not upload:

- Bank-account credentials

- Complete payment-card information

- Employee Social Security numbers

- Personal employee medical information

- Customer payment information

- Passwords or login credentials

- Other unnecessary sensitive personal information

-We use submitted restaurant information to prepare for and provide the service you requested.

8. Data Retention

We retain information for as long as reasonably necessary to:

- Provide services

- Maintain business and transaction records

- Resolve disputes

- Comply with legal obligations

- Protect our business

- Enforce agreements

- Retention periods may vary depending on the type of information and reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

10. Your Choices and Rights

Depending on where you live, you may have the right to request:

- Access to personal information we maintain about you

- Correction of inaccurate information

- Deletion of certain information

- Information about how your information is used

- Withdrawal of certain communication consents

- To submit a request, contact us at [email protected].

- We may need to verify your identity before completing a request.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites. Review their policies before providing information.

12. Children’s Privacy

Our website and services are intended for adults and business operators. They are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acknowledgment of the updated policy.

14. Contact Us

S.H. Growth Marketing LLC
Doing business as The Restaurant Growth Lab
Chicago, Illinois
Phone: 312-380-9177
Email: [email protected]